Frequently asked questions...
Do you offer samples?
Yes! Samples are available to buy for our House Collections from £10 including postage. It is always good to be able to feel the texture and weight of the card and materials included in each collection.
Paper copies will also reflect the true colours you will receive. Because of the nature of printing, it is not always possible to reproduce colours that are 100% matched to your digital sample. The paper sample will confirm what you will receive, making necessary allowances for differences in print runs etc.
If you are considering ordering a Bespoke suite from me, samples showcasing the quality and style of the stationery I produce can be available upon request starting from £15 including postage. For these samples, it would be great to hear if you have a preference for colours or an idea of style you would like to see in the sample.
How do I order?
House collections can be viewed on my website and ordered by either contacting me by email at firstname.lastname@example.org or through the contact page on my website. Should you have any queries or wish to have any alterations made to these collections please just get in touch. Once the deposit has been received along with your signed forms, I will email you an information form to fill in with all of your details and preferences.
For bespoke order, please get in touch at email@example.com or fill in the contact form on our website. From this, we will arrange a consultation during which we will complete an Information Form which shall be emailed to you for approval.
I love your House Collections but I would like to make some changes, is this ok?
House collections will of course be personalised with your names and details including the wording and colour of text you wish to have to suit the theme for your special day, all included in the price. Fonts can be changed if required, although we feel we have chosen the typefaces that look best with each design.
Should you wish to change layout or design elements then a House Design Fee will be charged at a flat rate of £50. If the changes you wish to make affect the whole style of the invitation or if you would like to add some custom artwork then it may be best to discuss purchasing a Bespoke Design giving you complete freedom over what you wish to put together. Please get in touch to discuss your requirements.
There is something specific I want, but I can’t find it on your website. Can you still help?
I hope so – Please just email on firstname.lastname@example.org to discuss your requirements and I can let you know how I may be able to help.
Do you offer a bespoke service for wedding stationery?
Absolutely! Please take a look at our previous commissions before getting in touch by email or via our contact page on our website.
Do you only produce wedding stationery?
No I don’t, I can create paper goods for any occasion, whether it be invites for birthdays or custom greetings cards right through to custom artwork and gifts. Please see my website for the range of items and examples of previous work I have created.
I’ve seen a design, can you copy it?
No, I’m afraid we can’t. Because of copyright infringement and intellectual property rights, we are unable to copy an existing design created by another company. If it’s a direct copy you are after we would suggest you try to contact the studio that has created it.
We can of course utilise images as inspiration and ideas for your special day and will use them to help create your own bespoke stationery.
We’ve ordered our stationery with you, can you send us the artwork so that we can produce our own day stationery?
No, sorry. We work incredibly hard to ensure that our designs are printed to the best of our ability using quality materials in order to not compromise the integrity of our designs. We reserve the right to pursue legal action in case of the infringement of our intellectual property. All of these things are agreed at the signing of your Terms and Conditions and by paying the deposit.
Can we have the original artwork for our designs?
I’m afraid I cannot commit to this. To reduce paper usage I use all parts of the paper, front and back, and so this results in several clients work being on a single piece of paper.
If you wish to have the original paintings, please let me know during the consultation process where we may be able to accommodate this for a small additional fee. It is worth noting that some designs will be painted separately and assembled digitally and so a single image that reflects your design may not be possible.
What materials do you use?
The majority of our stationery is printed on 300gsm cardstock. However, handmade papers, vellum and other cardstock can also be used.
White, ivory and kraft envelopes are included as standard for our House collections. Coloured envelopes along with those of a different weight and texture may be available for an additional fee. Simply email us to discuss further options at email@example.com
Coloured envelopes are included as standard for our Bespoke Collections.
How many invitations do I need?
It is one invitation per couple or household so look carefully at your guest list. We would always recommend ordering at least 5 to 10 more invitations than you feel may be needed to allow for any additions or alterations to your guest list further down the line. It may also allow you to keep one as a memento of your special day!
When should I order?
Save the Dates are normally sent out 9months to 1 year in advance of the date, with invitations being sent out around 3-6months before your date. It is important to work out the date you need to receive your stationery to leave enough time to design, prep and print your order before delivery to you.
It is advisable to start your stationery ordering process as soon as you have the date and venue set. If you’re not sure on your guest list or some of the finer details we recommend you still get in touch to book your order in.
Please leave 4-5 weeks before your print deadline to ensure enough time to prep, print and deliver your wedding stationery.
Please leave 9-10 weeks before your print deadline to ensure enough time to design, prep, print and deliver your wedding stationery.
We only take on a certain amount of orders, both from our House and Bespoke Collections so please get in touch as soon as possible to discuss your requirements and avoid disappointment.
If you need your stationery urgently and cannot wait for the suggested deadlines then please get in touch. An additional fee may be charged which will be 30% of the total cost of your stationery, depending on the arrangements you require.
Do you send proofs of stationery to check before approving for print?
Yes, when ordering from the House Collections you will receive up to 3 digital pdf proofs, with additional proofs available at £15 each. Paper samples can be provided, charged at £10 each.
When ordering from the Bespoke Collections, you will receive up to 3 digital pdf proofs, with additional proofs available at £15 each. A paper sample will be posted as part of the fees paid and following this, a further two digital alterations are also available if needed.
Can I change my mind once I have agreed the proof?
I’m afraid not. Once you have agreed the proof, you will need to sign the Agreement form and pay the remaining balance, and this will result in the order being final. Any further changes will mean reprinting and therefore incur further costs.
How are the payments structured?
When ordering from the House Collections, you will be asked to pay a £100 deposit to secure the booking. The remainder of the invoice will be due before the stationery goes to print.
When placing a Bespoke order, we ask for the full Bespoke Design fee and/or Artwork fee to be paid to secure the booking. The remainder of the invoice will then be due before printing.
What is your return policy?
As all stationery is personalised, all items are non-refundable.
Your deposit is non-refundable.
If you wish to cancel your order before the design has gone to print you will not be required to pay the remaining balance. You will, however, not have your deposit or the Bespoke design / Artwork fee returned.
Once you have approved the artwork and paid the balance, the sale becomes final.
We cannot accept returns due to any errors. It is your responsibility to ensure the wording/spellings on your stationery matches your requirements. By approving your final proof, you accept responsibility for the information, wording and layout as shown. If errors are discovered once your stationery is sent to print, we are required to charge for a reprint.
All sales of bespoke stationery are final except where a product is damaged or faulty. If this is the case, you must notify us within 3 days of the receipt of the products. Please see T&C’s for further information.
Do you ship to other countries?
Yes, of course. Please contact us to discuss delivery options.
How is my data used?
How do I find out more information?
Simply email Kimberley at firstname.lastname@example.org. We look forward to hearing from you!